Web Exclusive | October 2013
Haryana to launch SMS-based system for power complaints
An SMS-based service through which electricity consumers can register their complaints regarding power supply, billing and connections will be launched in Haryana by the power utilities in the state. The facility, which is likely to start from November 1, will also provide the consumers with information about the status of their complaints.
The Dakshin Haryana Bijli Vitran Nigam and Uttar Haryana Bijli Vitran Nigam would launch the SMS service. The process of creating the facility is in final stage and being tested. To avail this SMS facility, the consumers will have to register their mobile phone numbers with the two power distribution companies.
by using this service, consumers may register their complaints to the respective Discom, the DHBVN or the UHBVN. As and when the system will receive a complaint of a consumer it will send it to the official concerned by locating the account number given in the SMS.
The system will generate an SMS acknowledging the receipt of complaint and this will be sent to the complainant informing it about the tentative time of redressal, based on the already laid standards of performance.