Power distribution is the most important link in the electricity supply chain. A strong distribution network ensures that power reaches the end customers with maximum fficiency and reliability. To enhance the efficiency levels of its network and systems, RInfra has adopted Assets Management System and achieved ISO 55001 certification, which is the first ever in the world´by any company in any business sector.
Key success factors:
The company´s distribution networks are the last link in the supply chain, beginning at their power stations and ending in the homes of customers. With its ability to focus and proactively respond to challenges, Reliance are well positioned to supply uninterrupted power to their customers. The company, has a track record of over 85 years, with the enviable distinction of operating with 99.98 per cent reliability. Their experience and continual investments in systems such as SCADA, DMS, GIS and OMS ensure that they have one of the most reliable networks in the India.
Efforts made towards achieving higher efficiency levels have reduced distribution losses to ~9.5 per cent´one of the lowest in India. This number assumes importance as the average distribution losses are 23 per cent. Lower losses in Mumbai significantly increase RInfra´s ability to distribute power at competitive prices.
World-Class Customer Care
Reliance Energy is ushering a quiet revolution with customer orientation in the power sector. They have eight modern customer care centres across five divisions at the most convenient locations in the suburbs of Mumbai. These centres provide single-window access to customers for their requirements. Their suburban customers can also avail a variety of web and mobile-based value added services.
A personalised web-based ´My Account´ offers
a features such as personalized mail box, view and pay bill, pay security deposit, download and print bill for past six months, view payment and consumption history in a tabular and graphical representation, choose your bill language, scheduled meter reading, register for SMS and e-mail alerts, provide feedback and much more. Customers also have access to an array of bill payment options such as collection centers, collecting banks, drop boxes, easy bill outlets, payment using ITZ cash card, Electronic Clearing Service (ECS), Voluntary Deposit Scheme (VDS) and online payment options using credit card/debit card/net banking.
Awards and accolades
Dun & Bradstreet ´Mannapuram Finance Limited Award´ 2014
Category - India´s Top 500 Companies and Corporate Awards.
´Golden Peacock Business Excellence Award ´ 2014.
- Recovered Rs.884 crore arrears in FY15.
- Recovered Rs.226 crore cross subsidy surcharge in FY15.
- 66,300 new consumers added in FY15;
- total consumers: 29.4 lakh.
- 9 per cent loss levels Vs India average of ~24 per cent.
- Only city without the need for power backup.
- Started recovery of arrears amounting to Rs.55.5 billion and cross subsidy surcharge w.e.f September 2013.
- Already recovered Rs.13.2 billion arrears till FY15.
||Reliance Energy |
||Privately Owned Enterprise |
||Power Distribution |
||Electric Power |
||Rs. 18,852 cr (2014-15) |
|Key financial parameters
||FY 2013-14 |
||Rs. 10,535.56 cr
||Rs. 11,356.93 cr |
||Rs. 6,885 cr
||Rs. 7,428 cr |
||Rs. 188.91 cr
||Rs. 164.69 cr |
||Rs. 1,518.14 cr
||Rs. 996.21 cr |
||Rs. 486.86 cr
||Rs. 342.07 cr |
||Rs. 1,533.39 cr
||Rs. 1,587 cr |
||Rs. 60.38 |